Frequently Asked Questions
Your guide to a seamless shopping experience with Neat™.
What is the Neat™ commitment to quality?
Every garment is crafted using premium, ethically sourced fabrics and undergoes a rigorous three-point inspection to ensure durability and a perfect fit.
How long does shipping take?
Standard domestic orders are processed within 24 hours and typically arrive within 3-5 business days. International shipping varies by location, usually ranging from 7-14 days.
What is your return policy?
We offer a 30-day hassle-free return window. Items must be in their original condition with tags attached to qualify for a full refund or exchange.
How do I find my correct size?
Each product page features a detailed 'Neat™ Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.